FAQ
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Frequently Asked Questions
General
You can send us an email at [email protected], or use our contact form to get in touch with us.
We respond within 24 hours or less.
Order
Shipping
If you have not received your order within 48 hours after the expected delivery date, please contact us immediately via email at [email protected]. We will conduct an investigation and take the necessary steps to ensure your package arrives to you safely.
If you live in the following provinces:
Nunavut
Northern Quebec
Northwest Territories
We cannot offer any delivery guarantees, you will be ordering at your OWN RISK. If your order is stolen or lost, we reserve the right not to replace it.
Payment
We accept Interac e-transfer or Credit Card payments. Please be aware, you will be redirected to our partner site to process credit card payments.
Unfortunately, to protect and keep our confidentiality, we do not send back e-transfers. But we are here to satisfy your needs and find alternative solutions if you are not satisfied with your order. Please send us an e-mail at [email protected] with your Name, Order # and concern and we will try our best to accommodate you.
Returns
Please contact us right away at [email protected]. We will do everything we can to rectify the situation, and make sure you are 100% satisfied.
Free Shipping on Orders $99+
Get free Xpresspost shipping (1-3 business days) on all orders $99 or more!